The technical fault impacted the handling of checked baggage for departing passengers at Helsinki-Vantaa Airport between approximately 4:00 AM and 9:30 AM.
After detecting the technical fault, Finavia immediately implemented a backup system for handling checked baggage, which allowed some checked baggage to be loaded onto flights on time. However, the technical fault caused a significant delay in baggage handling, resulting in slower check-in processes and several flights departing without all checked baggage.
The checked baggage left in the check-in area from the morning flights has been transferred to the baggage system after the systems were restored, where they will be security screened and X-rayed in accordance with EU regulations. Airlines will deliver the delayed baggage to their customers. For inquiries about baggage, please contact your airline.
Finavia apologizes for the inconvenience caused by the technical issue.
Helsinki Airport baggage logistics in a nutshell
Hourly capacity: 14,800 baggage per hour (departing and transfers)
Size of the baggage handling centre: 28,000 square metres
Storage space in the Baggage Hotel: 2,400
Baggage lines: 15 kilometres
Size of the baggage claim hall: 12,000 square meters (arrivals)
Baggage claim carousels: 10 units + 2 special baggage lines
