This accessibility report applies to the service https://www.finavia.fi/fi and it was published on 13 October, 2020, and updated on December 13, 2024. The service is subject to the Act on the Provision of Digital Services which requires public online services to be accessible.
The accessibility of the service has been assessed by a third-party expert organisation. Most of the critical errors detected in the audit have been fixed.
The state of accessibility of the digital service
Partially conforms with the accessibility requirements.
We are continually working to improve accessibility
We are committed to improving the accessibility at Finavia.fi.
Our website was redesigned in 2017 and its accessibility was assessed and tested in April 2019 by a third party expert organisation. As a summary of the assessment, the site was found to be at a fair level of accessibility, assessed with the WCAG 2.1 level AA criteria.
Several critical issues regarding accessibility were identified with the site. Since then, we have systematically implemented fixes to the identified issues.
However, the disruption caused by the COVID-19 pandemic has delayed the completion of fixes both regarding the technical aspects as well as the content, which is why the site is still not entirely accessible. We will update this report as the shortcomings are fixed.
In addition to corrective measures, we employ the following measures to ensure the accessibility of our online services:
- We consider accessibility requirements when developing services.
- We promote understandable language.
- We consider accessibility requirements already when conducting procurement.
- Content creators receive accessibility training.
In 2024, a new accessibility evaluation was conducted by an external expert organization.
Inaccessible content
The site does not yet fully comply with the requirements.
Perceivable: Inadequate text alternatives
Inaccessible content and its shortcomings:
All visual elements do not have text alternatives. Some alt attributes are missing, such as the one for the calendar button of the feedback form. The calendar element of the feedback form is provided to Finavia by a third party. The “x” button of the payment transaction has an inadequate alt attribute. The service is provided to Finavia by a third party.
The message sending button in the customer service chat lacks a text alternative on mobile devices.
In the flight information modal dialog, the departure time may go unnoticed due to an incorrect aria-label specification.
Accessibility requirements that are unfulfilled:
- 1.1.1 Non-text Content
Perceivable: The understandability of tag use in the news section using assistive technology
Inaccessible content and its shortcomings:
The meaning of tags in the news section may be difficult to understand when using assistive technology.
Accessibility requirements that are unfulfilled:
- 1.3.1 Info and Relationships
- 1.3.1 Info and Relationships
Perceivable: Information and structure of the flight listing page
Inaccessible content and its shortcomings:
The airline-specific information and the relationships between the data in the airline list are not conveyed to screen reader users due to the lack of a clear programmatic structure or text alternatives.
The purpose of the strikethrough time in the flight list is not explained in a descriptive manner.
The select interests section lacks a descriptive structure. Screen reader users find it difficult to understand the user interface.
Accessibility requirements that are unfulfilled:
Perceivable: Insufficient contrast
Inaccessible content and its shortcomings:
All of the site does not have sufficient contrast. The site includes text on top of images with insufficient contrast. There are contrast issues in attachments, links, and forms, as well as in the selection elements of the newsletter and the close button of the image carousel. Many texts in the customer service chat also have contrast deficiencies. Additionally, in the subscribe to myflight form, an error in the checkbox is indicated solely by colour. Insufficient contrast between the text and background may pose issues to visually impaired or colour-blind users as well as many others.
Accessibility requirements that are unfulfilled:
- 1.4.3 Contrast (Minimum)
- 1.4.1 Use of Color
- 1.4.11 Non-text contrast
Perceivable: Accessibility of videos
Inaccessible content and its shortcomings:
There are subtitles and audio descriptions missing from videos on the site. The content of some videos is not described as text. Not all video content is understandable by listening to the audio track alone.
Accessibility requirements that are unfulfilled:
- 1.1.1 Non-text Content
- 1.2.1 Audio-only and Video-only (Prerecorded)
- 1.2.2 Captions (Prerecorded)
- 1.2.5 Audio Description (Prerecorded)
Perceivable: Text alternatives missing from images
Inaccessible content and its shortcomings:
The site includes images, such as icons and stock photos, that are missing a text alternative. Some text alternatives are the same within a page, which results in them being repeated.
Accessibility requirements that are unfulfilled:
- 1.1.1 Non-text Content
Perceivable: The hierarchy of headings is partially inconsistent
Inaccessible content and its shortcomings:
The hierarchy of content headings is not consistent on all pages of the site, which makes browsing with assistive technology difficult. The login page uses the heading level as the main headings, which may be difficult to interpret using assistive technology.
Accessibility requirements that are unfulfilled:
- 1.3.1 Info and Relationships
- 1.4.4 Resize Text
- 1.4.12 Text Spacing
- 1.1.1 Non-text Content
- 1.3.1 Info and Relationships
- 1.4.12 Text Spacing
- 1.1.1 Non-text Content
- 1.4.5 Images of Text
Perceivable: Text enlargement
Inaccessible content and its shortcomings:
The queue time information in the predicted security check queue time element gets cut off when the text is enlarged.
Accessibility requirements that are unfulfilled:
Perceivable: Text Spacing
Inaccessible content and its shortcomings:
On the parking landing page, some of the page texts get cut off when the user applies their own text spacing.
Accessibility requirements that are unfulfilled:
Perceivable: Predicted security check queue time
Inaccessible content and its shortcomings:
The screen reader cannot read the queue time view.
When text spacing is adjusted, the contents of the queue time view overlap.
Accessibility requirements that are unfulfilled:
Perceivable: Navigation and route instructions for maps
Inaccessible content and its shortcomings:
The airport parking pages contain parking area maps with instructions that are not accessible to screen reader users.
Accessibility requirements that are unfulfilled:
Operable: Shortcomings in links to PDF files
Inaccessible content and its shortcomings:
Some of the PDF files of the site do not comply with accessibility requirements. In addition, the text in links to some of them is insufficiently informative. The site has links that open to a new window. However, this is not expressed in the link text.
Accessibility requirements that are unfulfilled:
- 2.4.4 Link Purpose (In Context)
- 2.1.1 Keyboard Accessible
Operable: Keyboard navigation
Inaccessible content and its shortcomings:
Not all elements can be navigated using the keyboard alone, or their functions are not accessible with just the keyboard. Such issues include the mobile menu, which cannot be closed using the keyboard, tables on the parking area pages, which cannot be scrolled. The terms of use button in the flight information section, which does not function as a button should.
Additionally, the terms of use modal dialog cannot be navigated using the keyboard.
Accessibility requirements that are unfulfilled:
Operable: Focus Order
Inaccessible content and its shortcomings:
In the newsletter subscription form, the consent checkbox for personal data is only accessible to keyboard users after pressing the subscribe button.
Focus does not automatically shift to the flight information modal dialog that opens from the flight listing, nor does it shift to the terms of use modal found in the same section.
Accessibility requirements that are unfulfilled:
- 2.4.3 Focus Order
Operable: Visible focus style
Inaccessible content and its shortcomings:
The visible focus may disappear when the search function or language menu is open.
The response field in the customer service chat lacks a focus style.
The focus style for links in the error message summary of subscription and application forms does not stand out from the background.
In the airlines tab of the flight listing, there is a hidden table where the focus gets lost.
Accessibility requirements that are unfulfilled:
- 2.4.7 Focus Visible
Operable: A logged in user cannot adjust the automatic logout
Inaccessible content and its shortcomings:
A logged in user is logged out automatically after a specific period of time. This is not adjustable by the user and the user does not receive any warning before the time period expires and they are automatically logged out.
Accessibility requirements that are unfulfilled:
- 2.2.1 Timing Adjustable
Operable: The search element of the digital map is inaccessible
Inaccessible content and its shortcomings:
Results of a map search cannot be used correctly via the keyboard. The focus jumps out of the list during use. The search field does not have the instructions (aria-label) required by screen readers.
Accessibility requirements that are unfulfilled:
- 2.1.1 Keyboard
Operable: The date and time selector for pre-booking parking is inaccessible
Inaccessible content and its shortcomings:
The date and time selector utilised in the parking service is difficult to use with the keyboard. In their current form, filling the date and time fields using the keyboard takes too long. The fields are also difficult to access with a screen reader. Text cannot be entered into the fields.
Accessibility requirements that are unfulfilled:
- 2.1.1 Keyboard
Operable: Using the image carousel with a keyboard
Inaccessible content and its shortcomings:
The image in the carousel cannot be opened using only the keyboard.
Accessibility requirements that are unfulfilled:
- 2.1.1 Keyboard
- 2.5.3 Label in Name
Operable: In payment transactions, the label of the Pivo button does not correspond with the visible name
Inaccessible content and its shortcomings:
The alt and aria-label texts of the Pivo button used in payment transactions do not correspond with the visible name. The service is provided by Checkout FI, a third-party partner.
Accessibility requirements that are unfulfilled:
Operable: Some forms have insufficient identification
Inaccessible content and its shortcomings:
In some form fields, the labels have not been programmatically attached to the fields or they are missing entirely. These include the Drupal forms for feedback and contact as well as the forms on the corporate site.
Accessibility requirements that are unfulfilled:
- 2.4.6 Headings and Labels
- 2.5.3 Label in Name
- 2.1.1 Keyboard
- 2.1.2 No Keyboard Trap
- 3.1.2 Language of Parts
- 3.3.2 Labels or Instructions
- 3.1.1 Language of Page
- 3.1.2 Language of Parts
Operable: The visible text does not match the accessible name of the label
Inaccessible content and its shortcomings:
The visible name of the main navigation close button does not match the name intended for screen readers.
The label of the message field in the customer service chat does not match the accessible name of the field.
Accessibility requirements that are unfulfilled:
Operable: Mobile menu
Inaccessible content and its shortcomings:
On a narrow screen width, the main navigation adapts its appearance to better suit the narrow screen. In this form, the menu cannot be navigated using the Android TalkBack screen reader.
Accessibility requirements that are unfulfilled:
Understandable: Content language specification
Inaccessible content and its shortcomings:
The online service contains content that is only in English or lacks a language specification. Such issues are found in aria-label attributes, form error messages, and the customer service chat. Additionally, the name of the terms of use modal opened from the flight information is only in English.
Accessibility requirements that are unfulfilled:
Understandable: Form field labels and instructions
Inaccessible content and its shortcomings:
The dropdown menus used for filtering the news listing in the newsroom lack labels.
The send message button in the customer service chat is missing on large screen sizes. Additionally, the chat interface contains unclear text for screen reader users.
The error message for the start date field in the season ticket order form does not match the correct date format.
Mandatory fields in the access application form for general aviation pilots are not marked, and the filling instructions for the phone number field disappear when the field is being filled.
Accessibility requirements that are unfulfilled:
Understandable: Feedback survey
Inaccessible content and its shortcomings:
The language specification of the feedback survey is incorrect, and the text intended for screen readers is only in English.
Accessibility requirements that are unfulfilled:
Understandable: The search element of the digital map is inaccessible
Inaccessible content and its shortcomings:
Results of a map search cannot be used correctly via the keyboard. The focus jumps out of the list during use. The search field does not have the instructions (aria-label) required by screen readers.
Accessibility requirements that are unfulfilled:
- 3.3.2 Labels or Instructions
- 3.3.2 Labels or Instructions
Understandable: Link recognizability
Inaccessible content and its shortcomings:
The links in the error message summary of application and order forms do not appear as links.
Accessibility requirements that are unfulfilled:
Understandable: Activating the selection lists used for filtering content in the newsroom stops a screen reader
Inaccessible content and its shortcomings:
Selecting an item in the drop-down menu used for filtering content in the newsroom makes the page load and/or cursor to move. This function may sometimes stop a screen reader.
Accessibility requirements that are unfulfilled:
- 3.2.1 On Focus
- 3.2.2 On Input
Understandable: The error messages of some forms are not accessible
Inaccessible content and its shortcomings:
The error messages used in filling forms have not been programmatically attached to the form fields. Screen readers do not read error messages when the focus is on the field. This applies to some forms on the site.
Accessibility requirements that are unfulfilled:
- 3.3.1 Error Identification
Understandable: Language settings related to payments can change automatically
Inaccessible content and its shortcomings:
The language selection is not set for payment transactions, which may cause a screen reader to start reading the page in the wrong language. Payment Highway, a third-party partner is responsible for the service.
Accessibility requirements that are unfulfilled:
- 3.1.1 Language of Page
Understandable: Some forms have insufficient identification
Inaccessible content and its shortcomings:
In some form fields, the labels have not been programmatically attached to the fields or they are missing entirely. These include the Drupal forms for feedback and contact as well as the forms on the corporate site.
Accessibility requirements that are unfulfilled:
- 3.3.2 Labels or Instructions
Understandable: The error messages related to making payments are not accessible
Inaccessible content and its shortcomings:
Error messages related to payment transactions are only shown by changing the colour. A person using assistive technology is not informed about having made a mistake. Payment Highway, a third-party partner is responsible for the service.
Accessibility requirements that are unfulfilled:
- 3.3.1 Error Identification
Robust: Notifications and feedback
Inaccessible content and its shortcomings:
Some notifications and feedback are not marked to be read automatically by assistive technology without moving the focus. These issues include updates to search results, confirmation of newsletter subscription, updates to the flight listing and submission and error messages in order forms.
Accessibility requirements that are unfulfilled:
- 4.1.3 Status Messages
- 4.1.2 Name, Role, Value
- 4.1.2 Name, Role, Value
- 4.1.3 Status Messages
- 1.3.1 Info and Relationships
- 2.4.2 Page Titled
Robust: Programmatic definition of element roles
Inaccessible content and its shortcomings:
The flight information modal dialog lacks a descriptive role definition.
The elements in the "Select Interests" section of the flight listing lack descriptive definitions.
The message field in the customer service chat is missing a role definition.
Accessibility requirements that are unfulfilled:
Robust: Error messages related to payments
Inaccessible content and its shortcomings:
Error messages related to payment transactions are only shown by changing the colour. A person using assistive technology is not informed about having made a mistake. Payment Highway, a third-party partner is responsible for the service.
Accessibility requirements that are unfulfilled:
PDF Files
Inaccessible content and its shortcomings:
Some PDF files lack a descriptive heading structure and a document title.
Accessibility requirements that are unfulfilled:
Content that is inaccessible due to disproportionate burden
Some content or functions are not accessible because fixing them poses a disproportionate burden on Finavia. The following are such content:
- Annual reports are not entirely accessible. Descriptive texts are missing from images. Tables may be difficult to interpret, and some do not have a heading level at all. Some have wrong lang attributes: text that is actually in Finnish is labelled as English. Some text is in English without any lang attribute. The structure of the site is not responsive. Some top-level headings do not provide sufficient information and the drop-down menu for language selection has not been labelled correctly. (1.1.1, 1.3.1, 3.1.1, 3.1.2, 1.4.10, 2.4.2, 3.3.2)
Contents not included in the scope of the legislation
- Our website includes videos, which have been published prior to 23 September 2020. These videos are missing subtitles and/or audio description. There are videos also in Finavia’s YouTube channel and other social media accounts. The accessibility requirements do not apply to these videos.
- Our site also includes files (e.g. doc, docx, pdf) which have been published prior to 23 September 2018. The accessibility requirements do not apply to them.
- The Finavia.fi site also includes archived content, such as press releases, blog articles, statistics and research data. The accessibility requirements do not apply to content that was archived prior to 23 September 2019 which are not updated or required to complete work in progress by the authorities.
Feedback and contact information
Did you notice a lack in the accessibility of our digital service? Tell us about it. We will do our best to fix the shortcoming. We respond to feedback and questions within 14 days.
You can provide feedback regarding accessibility with this online form (link opens in new window).
You can also contact us via e-mail at [email protected].
Submitting an accessibility complaint or request for clarification
If you are not satisfied with the reply or you receive no reply within two weeks, you can send feedback to Regional State Administrative Agency of Southern Finland.
The website of the Regional State Administrative Agency of Southern Finland gives detailed instructions on how to file a complaint and how they are processed.
Contact information of the regulatory authority
Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
[email protected]
telephone switchboard 029 534 5000