This accessibility report applies to the service https://www.finavia.fi/fi and it was published on 13 October 2020. The service is subject to the Act on the Provision of Digital Services which requires public online services to be accessible.
The accessibility of the service has been assessed by a third party expert organisation. Most of the critical errors detected in the audit have been fixed.
The state of accessibility of the digital service
Partially conforms with the accessibility requirements.
We are continually working to improve accessibility
We are committed to improving the accessibility at Finavia.fi.
Our website was redesigned in 2017 and its accessibility was assessed and tested in April 2019 by a third party expert organisation. As a summary of the assessment, the site was found to be at a fair level of accessibility, assessed with the WCAG 2.1 level AA criteria.
Several critical issues regarding accessibility were identified with the site. Since then, we have systematically implemented fixes to the identified issues.
However, the disruption caused by the COVID-19 pandemic has delayed the completion of fixes both regarding the technical aspects as well as the content, which is why the site is still not entirely accessible. We will update this report as the shortcomings are fixed.
In addition to corrective measures, we employ the following measures to ensure the accessibility of our online services:
- We consider accessibility requirements when developing services.
- We promote understandable language.
- We consider accessibility requirements already when conducting procurement.
- Content creators receive accessibility training.
Inaccessible content
The site does not yet fully comply with the requirements.
Perceivable: Inadequate text alternatives
Inaccessible content and its shortcomings:
All visual elements do not have text alternatives. Some alt attributes are missing, such as the one for the calendar button of the feedback form. The calendar element of the feedback form is provided to Finavia by a third party. The “x” button of the payment transaction has an inadequate alt attribute. The service is provided to Finavia by a third party.
Accessibility requirements that are unfulfilled:
- 1.1.1 Non-text Content
Perceivable: The understandability of tag use in the news section using assistive technology
Inaccessible content and its shortcomings:
The meaning of tags in the news section may be difficult to understand when using assistive technology.
Accessibility requirements that are unfulfilled:
- 1.3.1 Info and Relationships
Perceivable: Insufficient contrast
Inaccessible content and its shortcomings:
All of the site does not have sufficient contrast. The site includes text on top of images with insufficient contrast. Attachments and forms also have issues with contrast. Insufficient contrast between the text and background may pose issues to visually impaired or colour-blind users as well as many others.
Accessibility requirements that are unfulfilled:
- 1.4.3 Contrast (Minimum)
- 1.4.1 Use of Color
Perceivable: Subtitles missing from videos
Inaccessible content and its shortcomings:
There are subtitles and audio descriptions missing from videos on the site. The content of some videos is not described as text.
Accessibility requirements that are unfulfilled:
- 1.1.1 Non-text Content
- 1.2.1 Audio-only and Video-only (Prerecorded)
- 1.2.2 Captions (Prerecorded)
Perceivable: Text alternatives missing from images
Inaccessible content and its shortcomings:
The site includes images, such as icons and stock photos, that are missing a text alternative. Some text alternatives are the same within a page, which results in them being repeated.
Accessibility requirements that are unfulfilled:
- 1.1.1 Non-text Content
Perceivable: The hierarchy of headings is partially inconsistent
Inaccessible content and its shortcomings:
The hierarchy of content headings is not consistent on all pages of the site, which makes browsing with assistive technology difficult. The login page uses the heading level as the main headings, which may be difficult to interpret using assistive technology.
Accessibility requirements that are unfulfilled:
- 1.3.1 Info and Relationships
Operable: Shortcomings in links to PDF files
Inaccessible content and its shortcomings:
Some of the PDF files of the site do not comply with accessibility requirements. In addition, the text in links to some of them is insufficiently informative. The site has links that open to a new window. However, this is not expressed in the link text.
Accessibility requirements that are unfulfilled:
- 2.4.4 Link Purpose (In Context)
Operable: The chat element and the calendar element of the feedback form are not accessible via the keyboard
Inaccessible content and its shortcomings:
The chat cannot be used with the keyboard. The chat is a service that is provided by a third party vendor. The calendar element of the feedback form is not accessible via the keyboard. However, the user can enter dates manually.
Accessibility requirements that are unfulfilled:
- 2.1.1 Keyboard
Operable: Partial shortcomings in focus of the heading area
Inaccessible content and its shortcomings:
The page heading area may float but the scrollable part of the page does not take this into consideration. The error occurs occasionally.
Accessibility requirements that are unfulfilled:
- 2.4.7 Focus Visible
Operable: Elements at the top of the site are not searchable
Inaccessible content and its shortcomings:
Elements of the top toolbar are layers, not real pages. That is why they cannot be found with the search.
Accessibility requirements that are unfulfilled:
- 2.4.5 Multiple Ways
Operable: A logged in user cannot adjust the automatic logout
Inaccessible content and its shortcomings:
A logged in user is logged out automatically after a specific period of time. This is not adjustable by the user and the user does not receive any warning before the time period expires and they are automatically logged out.
Accessibility requirements that are unfulfilled:
- 2.2.1 Timing Adjustable
Operable: Accessibility with a screen reader of the filter links in shops, restaurant and service sections
Inaccessible content and its shortcomings:
The links used to filter contents do not have aria-labels, which makes using them with a screen reader more difficult. The link buttons used for filtering also lack descriptive titles.
Accessibility requirements that are unfulfilled:
- 2.4.4 Link Purpose (In Context)
- 2.4.6 Headings and Labels
Operable: The search element of the digital map is inaccessible
Inaccessible content and its shortcomings:
Results of a map search cannot be used correctly via the keyboard. The focus jumps out of the list during use. The search field does not have the instructions (aria-label) required by screen readers.
Accessibility requirements that are unfulfilled:
- 2.1.1 Keyboard
Operable: The date and time selector for pre-booking parking is inaccessible
Inaccessible content and its shortcomings:
The date and time selector utilised in the parking service is difficult to use with the keyboard. In their current form, filling the date and time fields using the keyboard takes too long. The fields are also difficult to access with a screen reader. Text cannot be entered into the fields.
Accessibility requirements that are unfulfilled:
- 2.1.1 Keyboard
Operable: In payment transactions, the label of the Pivo button does not correspond with the visible name
Inaccessible content and its shortcomings:
The alt and aria-label texts of the Pivo button used in payment transactions do not correspond with the visible name. The service is provided by Checkout FI, a third party partner.
Accessibility requirements that are unfulfilled:
- 2.5.3 Label in Name
Operable: Some forms have insufficient identification
Inaccessible content and its shortcomings:
In some form fields, the labels have not been programmatically attached to the fields or they are missing entirely. These include the Drupal forms for feedback and contact as well as the forms on the corporate site.
Accessibility requirements that are unfulfilled:
- 2.4.6 Headings and Labels
Understandable: The search element of the digital map is inaccessible
Inaccessible content and its shortcomings:
Results of a map search cannot be used correctly via the keyboard. The focus jumps out of the list during use. The search field does not have the instructions (aria-label) required by screen readers.
Accessibility requirements that are unfulfilled:
- 3.3.2 Labels or Instructions
Understandable: Activating the selection lists used for filtering content in the newsroom stops a screen reader
Inaccessible content and its shortcomings:
Selecting an item in the drop-down menu used for filtering content in the newsroom makes the page load and/or cursor to move. This function may sometimes stop a screen reader.
Accessibility requirements that are unfulfilled:
- 3.2.1 On Focus
- 3.2.2 On Input
Understandable: The error messages of some forms are not accessible
Inaccessible content and its shortcomings:
The error messages used in filling forms have not been programmatically attached to the form fields. Screen readers do not read error messages when the focus is on the field. This applies to some forms on the site.
Accessibility requirements that are unfulfilled:
- 3.3.1 Error Identification
Understandable: Language settings related to payments can change automatically
Inaccessible content and its shortcomings:
The language selection is not set for payment transactions, which may cause a screen reader to start reading the page in the wrong language. Payment Highway, a third party partner is responsible for the service.
Accessibility requirements that are unfulfilled:
- 3.1.1 Language of Page
Understandable: Some forms have insufficient identification
Inaccessible content and its shortcomings:
In some form fields, the labels have not been programmatically attached to the fields or they are missing entirely. These include the Drupal forms for feedback and contact as well as the forms on the corporate site.
Accessibility requirements that are unfulfilled:
- 3.3.2 Labels or Instructions
Understandable: The error messages related to making payments are not accessible
Inaccessible content and its shortcomings:
Error messages related to payment transactions are only shown by changing the colour. A person using assistive technology is not informed about having made a mistake. Payment Highway, a third party partner is responsible for the service.
Accessibility requirements that are unfulfilled:
- 3.3.1 Error Identification
Robust: Error messages related to payments
Inaccessible content and its shortcomings:
Error messages related to payment transactions are only shown by changing the colour. A person using assistive technology is not informed about having made a mistake. Payment Highway, a third party partner is responsible for the service.
Accessibility requirements that are unfulfilled:
- 4.1.2 Name, Role, Value
- 4.1.3 Status Messages
Content that is inaccessible due to disproportionate burden
Some content or functions are not accessible because fixing them poses a disproportionate burden on Finavia. The following are such content:
- Annual reports are not entirely accessible. Descriptive texts are missing from images. Tables may be difficult to interpret, and some do not have a heading level at all. Some have wrong lang attributes: text that is actually in Finnish is labelled as English. Some text is in English without any lang attribute. The structure of the site is not responsive. Some top-level headings do not provide sufficient information and the drop-down menu for language selection has not been labelled correctly. (1.1.1, 1.3.1, 3.1.1, 3.1.2, 1.4.10, 2.4.2, 3.3.2)
Contents not included in the scope of the legislation
- Our website includes videos, which have been published prior to 23 September 2020. These videos are missing subtitles and/or audio description. There are videos also in Finavia’s YouTube channel and other social media accounts. The accessibility requirements do not apply to these videos.
- Our site also includes files (e.g. doc, docx, pdf) which have been published prior to 23 September 2018. The accessibility requirements do not apply to them.
- The Finavia.fi site also includes archived content, such as press releases, blog articles, statistics and research data. The accessibility requirements do not apply to content that was archived prior to 23 September 2019 which are not updated or required to complete work in progress by the authorities.
Feedback and contact information
Did you notice a lack in the accessibility of our digital service? Tell us about it. We will do our best to fix the shortcoming. We respond to feedback and questions within 14 days.
You can provide feedback regarding accessibility with this online form (link opens in new window).
You can also contact us via e-mail at [email protected].
Submitting an accessibility complaint or request for clarification
If you are not satisfied with the reply or you receive no reply within two weeks, you can send feedback to Regional State Administrative Agency of Southern Finland.
The website of the Regional State Administrative Agency of Southern Finland gives detailed instructions on how to file a complaint and how they are processed.
Contact information of the regulatory authority
Regional State Administrative Agency for Southern Finland
Accessibility Supervisory Unit
www.saavutettavuusvaatimukset.fi
saavutettavuus(at)avi.fi
telephone number switchboard +358 295 016 000