The ide behind the pilot was that one no longer needed to carry souvenirs, gifts and groceries purchased from these companies’ online stores and the shops in the gate areas of Helsinki Airport to your destination; one could simply pick them up at the airport’s pickup point after your return flight. The pilot will end on August 31 regarding the products purchased at the airport. Alepa's service pilot will continue until the turn of the year.
“Finavia has been working with various authorities for a long time in order to create a convenient service for picking up purchases made at the airport. Many passengers do not want to carry items purchased at the airport back and forth in an airplane. This is one of the services our customers have increasingly been looking for in recent years,” says Elena Stenholm, Finavia's head of commercial services at Helsinki Airport.
Stenholm was happy to see that the shops at Helsinki Airport, Finnair and Alepa have embraced the opportunity to experiment and were ready to change their processes in order to improve the customer experience.
The pickup service wass for shops in the Helsinki Airport gate area that sell taxable goods. The service was not available for goods purchased from duty free or tax free shops. This is prohibited by the Finnish customs and taxation legislation.
One was also able to pick up products purchased from the Helsinki Airport Click & Collect and Finnairshop online stores and the Alepa Kauppakassi online service at the new pickup point.
Anyone can make purchases at these online stores. The pickup point is conveniently located right next to the entrance to the airport’s train station, and it is open 24 hours a day.
The pickup service was free of charge regarding deliveries from shops and the Helsinki Airport Click & Collect online store. Purchases from Finnairshop and Alepa Kauppakassi are subject to a service fee.
